Contact Us

If you need help with your Pinnacle account, a question about the site, or support with a transaction, you can reach out using the options below. This page is here for players and visitors who want clear guidance on the best way to get in touch.

Get the right help, right away

Support availability can vary by channel, so it’s worth choosing the option that matches your situation. Quick how-to questions are often easiest to handle via chat, while account-specific matters may be better in writing.

If your question is straightforward, you may also find an answer in the FAQ.

Email support for account and written requests

Email is a good choice for issues that benefit from a written record—such as account questions, verification/document follow-ups, payment-related concerns, or anything you’d like to explain in detail.

You can contact Pinnacle at: customerservice@pinnacle.com

Live chat for real-time assistance

Live chat can be a convenient way to get help with general questions, basic troubleshooting, and guidance while you’re using the site. When chat is available, it’s often the simplest option for quick clarifications and next steps.

Contact form (when available on-site)

If you prefer not to email directly, an online contact form may be available on the website. This lets you send a message without leaving the page and is useful for general inquiries or support requests.

Details that help us assist you faster

To help the support team look up the right information, you may be asked to share a few basic details—such as your name, username, registered email address, and a short description of what’s happening. For payment or technical issues, it can also help to include the date/time of the issue and any relevant reference details shown on-screen.

Whenever you need a hand, reach out using the contact method that fits your situation best—Pinnacle support is there to help you get back to playing with confidence.