Banking
Welcome — your money, privacy, and peace of mind come first. Pinnacle handles deposits and withdrawals with clear processes, visible limits, and industry-grade protections so you can focus on playing confidently. We use straightforward policies, responsive support, and licensed oversight (Malta and Curaçao) to keep the experience reliable and easy to understand.
Wide Range of Payment Methods for Every Region
Pinnacle supports a broad mix of cards, e-wallets, local options, and cryptocurrencies to match how you like to move money. Major methods include Visa and MasterCard, bank transfer, AstroPay Card, InstaDebit, Interac (Canada), JCB, MuchBetter, Neosurf, Neteller, Skrill, PaySafeCard, Trustly, and regional options like OXXO and Pay4Fun. Crypto users can use Bitcoin (BTC), Litecoin (LTC), and Tether (USDT) for fast, private transactions. Available account currencies include BRL, CAD, COP, EUR, GBP, NZD, and USD. Note: PayPal is not listed among Pinnacle’s accepted methods; check available options for your country at our banking page.
Processing Times, Limits, and Fees — Clear and Practical
Deposit and withdrawal timing, limits, and fees vary by method. Here’s a simple breakdown so you know what to expect.
Deposit times and withdrawal windows
- Most e-wallets and prepaid methods: near-instant deposits; withdrawals typically processed within 24 hours.
- Cards (Visa/MasterCard): deposits usually instant; withdrawals can take 2–7 business days depending on the issuing bank.
- Bank transfer/wire: deposits and withdrawals may take 1–10 business days depending on region and bank.
- Cryptocurrencies: deposits and withdrawals confirm on-chain; most crypto transfers complete within minutes to a few hours, depending on network congestion.
Minimums and maximums
- Minimum deposit to participate in promotions: commonly $15 (varies by method).
- Maximum withdrawal limits depend on method: bank wire often has no practical limit, Bitcoin limits may apply (example ceilings around €50,000), card limits often capped (example €8,000). Exact limits are shown when you choose a method.
Fees
- Many transactions are free on Pinnacle’s side, but your payment provider or bank may apply handling charges. Some promotions require rollover rules — check the promotion terms to avoid unexpected fees (e.g., certain bonus rules involve a 3x rollover or a fee if conditions aren’t met).
Simple Security That Protects Every Transaction
Pinnacle protects your account using industry-standard encryption and secure infrastructure. Plain language description:
- Data in transit is encrypted with modern SSL/TLS so passwords and payments stay private.
- Account data sits on secure servers with firewall protections and regular monitoring.
- Licensed oversight (Malta and Curaçao) and routine security checks help ensure processes meet regulatory standards. We also recommend basic account hygiene: use a strong, unique password and enable any available account protections. If you ever have security concerns, contact support immediately.
Banking Made Easy — Fast on Mobile and Desktop
Managing funds is straightforward whether you’re on desktop or your phone. The flow is mobile-friendly: pick a method, confirm amount and currency, authenticate with your provider, and the funds appear in your account. For detailed step-by-step instructions, refer to our How-To guides below.
Build Confidence: Support, Responsible Play, and Fair Deals
Pinnacle offers quick-access support and tools to help you manage play responsibly. Help is available via live chat and email (customerservice@pinnacle.com), plus a detailed FAQ section for common banking questions. Responsible gambling options — like deposit limits, self-exclusion, and account checks — are in place to protect players. Licensing, transparent promotion rules, and routine audits underpin fairness; if you ever spot a discrepancy, customer service handles issues swiftly and transparently.
Quick Answers: Banking FAQs
These quick answers resolve common concerns about deposits, withdrawals, and account currency.
What is the minimum deposit?
Most promos and account features accept a minimum deposit of $15. Exact minimums depend on your chosen payment method.
Which currencies can I hold in my account?
Pinnacle accepts BRL, CAD, COP, EUR, GBP, NZD, and USD. Choose your currency when you open the account or make a deposit.
Is PayPal available?
No — PayPal is not listed among Pinnacle’s supported payment options. Plenty of alternatives like e-wallets, cards, and crypto are available.
Are deposits usually free?
Pinnacle typically does not charge deposits. Your bank or payment provider may apply fees — always check the provider’s terms.
Who do I contact for a banking issue?
Use live chat for fastest response or email customerservice@pinnacle.com for detailed inquiries. The FAQ on site also covers many common topics.
How long will a crypto withdrawal take?
Crypto withdrawals depend on network confirmations; they commonly complete within minutes to a few hours. Processing delays can occur with network congestion.
Smooth Moves: Practical How-To Guides for Common Tasks
These short guides walk you through multi-step banking actions so you can move funds with confidence.
- Step 1Open your account’s Cashier and choose Deposit.
- Step 2Select Visa or MasterCard and enter the amount.
- Step 3Provide card details and any required verification.
- Step 4Confirm — most card deposits post instantly.
- Step 1Choose Bitcoin/LTC/USDT in the Cashier.
- Step 2Copy the wallet address or scan the QR code.
- Step 3Send funds from your wallet; wait for network confirmations.
- Step 4Funds show in your account once confirmations complete.
- Step 1Go to Cashier and pick Withdraw.
- Step 2Select Bank Transfer/Wire and enter banking details.
- Step 3Verify identity if requested and submit.
- Step 4Wait for processing — your bank posts the transfer in the stated timeframe.
- Step 1Check whether your account allows currency changes in the profile or settings.
- Step 2If direct change isn’t available, contact support for guidance — they’ll explain options and any implications.
- Step 3Confirm the change and, if required, make a deposit in the new currency.
- Step 1Prepare identity documents: government ID, proof of address, and any payment method screenshots if needed.
- Step 2Upload the files via the verification area in your account or send them through the secure channel indicated by support.
- Step 3Wait for confirmation by email or chat — verification is usually completed quickly once documents are clear.
- Step 1Deposit the required amount listed with the promotion (refer to the promotion terms).
- Step 2The spins are applied according to the promotion rules — check the eligible game and wagering requirements.
- Step 3Use the spins within the promo period; winnings may be subject to the stated rollover rules.
- Step 1Check the error message and confirm your payment details were entered correctly.
- Step 2Ensure the payment method has sufficient funds and is authorized for online transactions.
- Step 3If issues persist, contact live chat or email with the transaction reference so support can investigate.
- Step 1Review the bonus terms to see the wager multiplier and eligible games.
- Step 2Play using the correct balance (cash is used before bonus funds).
- Step 3Once wagering requirements are met, request withdrawal via Cashier; if you need help, contact support for confirmation.
See full banking options and the latest terms at /banking for method-specific details and current promotions.
Ready to move funds safely? Make a secure deposit now and take advantage of available promotions while they’re active — funds and offers are handled with care so you can play with confidence.